Retail & Consumer

The turbulent economic climate continues to destabilize the Retail sector and the significant changes that we have witnessed over the last few years continue to send shockwaves through our consumer businesses.

Across the industry, retailers are having to regularly re-examine their proposition, pricing costs and supply chain in order to remain competitive, with change and transformation featuring highly on Board agendas.

Consequently, we are seeing new trends emerging; new strategies to address the changing dynamics of the UK retail & consumer sector; more innovative ways of working to capture customers in an increasingly competitive sector; and ultimately a new breed of leaders that are equipped with broad commercial skill sets, increasingly customer centric focus and the vigour required to bring fresh thinking to a world that has been somewhat paralysed by economic turbulence and the emergence of the ‘super-sophisticated’ consumer.

Major challenges like these require expert assistance and at Green Park, we’ve been recognised for exactly that. In fact, Retail Week recognised our company as one of the top 10 head-hunters in the market, and we’ve also been proud sponsors of the Retail Week Power 100.

Green Park is at the vanguard of identifying, supporting and fostering the ongoing development of this future talent. We pride ourselves on our track record of placing game-changing individuals and teams into organisations that are looking to position themselves ahead of the competition in terms of the war for talent.

Our collective experience of over 50 years in the industry means we’ve an enviable track record delivering leadership and senior management talent across department stores, fashion and luxury, high street and speciality retail. Our functional expertise spans the full C-suite and enabling functions including finance, technology, HR and marketing in addition to the more retail specific disciplines such as operations, buying and merchandising and omni-channel.

As the digital revolution and globalisation have both impacted our clients and how they operate, so our own work has had to evolve.  In recognising the transiency of new world talent, Green Park has undertaken extensive research to investigate and scrutinise the current and future people development strategies of retail and consumer clients; in addition to our consultancy with Boards and our executive resourcing services, we have also published several thought leadership pieces relating to Omnichannel Development and Emerging Markets.

Our networks and the quality of our relationships are what underpin all of the above, we believe that time invested in understanding our clients and candidates is time spent wisely.  Green Park hosts a quarterly Retail Leaders’ Dinner, which is attended by Chairs, CEOs and executive retail professionals across a variety of categories and channels, ownership and operating models.  It is through such events and the sharing of experience, knowledge and ideas we believe we are able to add further value and insight to our commercial relationships.

Track Record

Senior Buying Consultant, FMCG
Job Type:
Interim Management
Reference:
JN6825
Location:
London
Duration:
Interim Assignment

Senior Buying Consultant, FMCG

Client Description:
Green Park is proud to be partnering a leading private equity house who are looking for assistance within one of their portfolio grocery businesses.

Background of assignment:
The portfolio business, a mid-market European grocer is looking for assistance within their buying function, specifically working with their French arm of the business surrounding localised product buying.

We require a retail Senior Buying Consultant operating a at Head of or above to join the buying and merchandising function for a period of six months to review process and procedure and consult on FMCG buying, reporting directly to the B&M Director and PE Partner.

Candidate description:
You will need to be an established retail buyer previously operating at either a Head of or Senior Manager within a high profile grocery business be considered for this assignment, due to the assignment working within the French arm of the business you will need to be business fluent in French to proceed.

For more information, please contact James Nash, Green Park Interim and Executive Search.
 

Interim Director of Retail Marketing
Job Type:
Interim Management
Reference:
JN6723
Location:
UK
Salary:
£700 per day
Duration:
9 Months

Role Title: Interim Director of Retail Marketing

 

Client Description:

Green Park are proud to be partnering an iconic British retailer who would consider themselves as part of the fabric of UK retailing.

Following a recent executive board transformation, Green Park are assisting on both a retained executive search and interim management campaign to radicalise marketing to what only can be described as awakening a sleeping giant.

Department Size: FTE 100/150, Marketing Budget: +£70 Million

 

Background of assignment

The Interim Director of Retail Marketing is a newly created assignment, and a pivotal one in delivering a step change to the effectiveness and execution of the marketing support for the retail channel.  It will transform retail marketing from a fragmented an traditional one to telling the future brand, product and services story in compelling and seamless way.  The role will support retail through publications and local area marketing - finding new ways to approach traditional media.

 

Assignment description

The Interim Director of Retail Marketing will own all store and above-the-line (ATL) marketing whilst integrating heavily with our wider consultancy team covering Brand and Marketing Communications.

 

Candidate description

You will need to be an established individual within retail store marketing exposure previously operating at either a Head of or Director level within a substantial listed or equivalent private, PE retailer to be considered for this interim assignment.

 

For more information, please contact James Nash.

 

Interim Director of Marketing Communications
Job Type:
Interim Management
Reference:
JN6722
Location:
London
Salary:
£900 per day
Duration:
9 Months

Client Description:

Green Park are proud to be partnering an iconic British retailer who would consider themselves as part of the fabric of UK retailing.

Following a recent executive board transformation, Green Park are assisting on both a retained executive search and interim management campaign to radicalise marketing to what only can be described as awakening a sleeping giant.

Department Size: FTE 100/150, Marketing Budget: +£70 Million

Background of assignment

The Interim Director of Marketing Communications is a key leadership position within marketing.  The DMC is charged with owning and developing a world class integrated communications idea that represents the brand, its products and services.  They are also the custodians of the brands reputation in the outside world (PR) and the brands sentiment on-line.  Finally, the role leads the internal studio producing assets to be used across the business.

Assignment description

The Interim Director of Marketing Communications will own all advertising, media, PR and studio productions whilst integrating heavily with our wider consultancy team covering Brand and Retail Marketing.

Candidate description

You will need to be an established individual within iconic brand communications exposure previously operating at Director level within a FTSE 250 or equivalent private, PE business to be considered for this interim assignment.

We will require you to be able to demonstrate strong breadth covering brand advertising, media, PR and studio productions in addition to deep understanding of consumer retail.

For more information, please contact James Nash.

Interim Director of Brand Marketing
Job Type:
Interim Management
Reference:
JN6721
Location:
UK
Salary:
£1100 per day
Duration:
9 Months

Client Description:

Green Park are proud to be partnering an iconic British retailer who would consider themselves as part of the fabric of UK retailing.

Following a recent executive board transformation, Green Park are assisting on both a retained executive search and interim management campaign to radicalise marketing to what only can be described as awakening a sleeping giant.

Department Size: FTE 100/150, Marketing Budget: +£70 Million

Background of assignment

The Interim Director of Brand Marketing is a newly created assignment, and a pivotal one in delivering a step change to the organisation.  The Brand marketing team puts the customer first , ultimately developing a marketing strategy for growth.  It is the custodian of the brand, sets the strategy and direction, defines and rolls-out winning customer propositions, maps and enhances key customer journeys and leads all insight work.

Assignment description

The Interim Director of Brand Marketing will own the brand architecture, be responsible for marketing strategy, insights, customer proposition, journey and the overall brand experience.

Candidate description

You will need to be an established individual within iconic brand marketing previously operating at Director level within a FTSE 250 or equivalent private, PE business to be considered for this interim assignment.

We will require you to be able to demonstrate strong breadth covering brand architecture, marketing strategy, insights, customer proposition, journey in addition to deep understanding of consumer retail.

For more information, please contact James Nash.

Interim Group Chief Information Officer
Job Type:
Interim Management
Reference:
JN6615
Location:
London
Salary:
£1500 per day
Duration:
6 Months

Client description

Green Park is proud to be partnering a multibillion retailer, an icon within their markets who are significantly leading the UK and international markets.

Due to continued success of the sub brands, Group is looking at evolving technology by reviewing their sub-business technology. This assignment will focus on reviewing and potentially outsourcing global technology including compromising strategy to advising, guide and evolve technology throughout the business. This will be a newly created position of Group Chief Information Officer.

Assignment description

This will be a key leadership assignment which encompasses everything through executive relationship management, partnership of sub brands technology and wider business stakeholders defining a scalable and future proof technology and potential outsourcing.

You will have control cradle to grave control of the potential technology outsourcing; including business wide sponsorship resulting in cross functional governance whilst paying specific focus on creating a scalable and flexible business and technology business system.

Candidate description

You will need to be an established proven CTO, CIO who has substantial outsourcing exposure within a global retail environments to be considered for this opportunity, this experience will ideally be based in a retail business that has recently experienced technology outsourcing, prior to this exposure to management consultancy would be beneficial.

For more information please contact James Nash

Interim Digital Marketing Director
Job Type:
Interim Management
Reference:
JN6331
Location:
London
Salary:
£750 per day
Duration:
6 Months

Client description
Green Park is proud to have been retained by a household retailer to help grow, develop, and ultimately evolve their digital proposition.
As part of this exciting project we will require an Interim Digital Marketing Director to join the digital leadership team for a period of up to 12 months.

Assignment description
Due to continued success throughout the store portfolio, our client is now looking to turn their attention to Omnichannel retail. At present our clients have over 300 stores and a multi-billion P&L however, due to product specialisation, they have to date had limited investment within digital retailing. They wish to change this by developing a new digital proposition to compliment the current retail offering, ultimately being responsible for 20% of their turnover within 5 years.

The Interim Digital Marketing Director will be a key appointment within their leadership team. The role will encompasses establishing a digital marketing function covering all performance channels. At present marketing is run out of the core proposition however we will be looking to break this away in a new function.

Candidate description
You will need to be an established proven digital marketer with substantial performance marketing experience be considered for this opportunity, this experience will ideally be based around a number of retailer propositions, however we will consider wider digital marketplace.

For more information please contact James Nash

Interim Head of Performance Marketing
Job Type:
Interim Management
Reference:
JN6497
Location:
UK
Duration:
6 Months

Client description
Green Park are proud to be partnering a house hold fashion retailer evolve their digital proposition. (t/o + £1.5billion, 100 stores, digital P&L + £300m)

As part of this digital transformation, we require an Interim Head of Performance Marketing to assist the CMO across all digital marketing activities.

Assignment description
The Interim Head of Performance Marketing will take control of all digital marketing activities, including control of the £20m digital budget. Your remit will include but not be limited to: conversion, acquisition, PPC & GSC, affiliates, shopping comparisons, remarketing, programmatic advertising and paid search.

You will be working closely with all channels to implement an integrated marketing plan through multiple digital channels. Develop the integrated global biddable media strategy. Drives cost effective traffic and stimulates market interest through the most appropriate use of digital marketing whilst being the key contact for internal marketing statistics and attribution model development.

Candidate description
You will need to be an established digital marketing lead with prior exposure to leading digital environments to be considered for this opportunity, this experience will ideally be based around consume retail however we will consider more generic digital marketing within a targeted customer acquisition environment e.g. subscription platforms.

In addition to being a proven digital marketing expert we will also require an individual with superb management and interpersonal skills; you will be providing dynamic leadership and developing a highly effective, motivated team who consistently perform.

For more information please contact James Nash.
 

Interim Data Director
Job Type:
Interim Management
Reference:
JN6498
Location:
London
Duration:
6 Months

Due to successful growth across the platform, a newly created opportunity has arisen for a consumer insight and data warehousing specialist to join this exciting business on an interim basis, responsible for driving customer data and customer strategy in parallel with marketing and product, role to be titled Interim Data Director. You will take a key leadership role sitting on the board, reporting directly to the CEO whilst holding responsibility for day-to-day control of all data and insight related activates.

In particular you will be focussing on the lifecycle model of causes and supporters to working out how the business improve activates on the base of data insight, specifically focussed on churn, retention, acquisition etc.

It is imperative that you have completed in-depth data assignments previously and have proven experience of manging consumer data within a prominent e-commerce retail or wider consumer technology business. You will be responsible for taking business direction from the board and transferring it into technical implementation, helping the business navigate how to house data, cross platform and product implementation etc.

Candidate description
You will need to be an established proven Data Director within a highly successful digital environment to be considered for this opportunity, ideally you will have grown your career throughout a mix of digital data roles, this experience could be gained within retail, consumer technology however we will also consider substantial digital publishing and wider digital market place environments.

This business though established has the feel of a start-up which would benefit from an individual who is driven with superb management and interpersonal skills; as you will be responsible for driving forward a newly established team within a business that has no prior in-house data exposure, previously they have relied on consultancy.

For more information, please contact James Nash.

Interim Digital Product Lead
Job Type:
Interim Management
Reference:
JN6352
Location:
London
Salary:
£700 Per Day
Duration:
6 Months

Client description
Green Park is partnering an exciting, innovative digital business through brand development by launching a new B2C platform operation.

Due to the new platform, a newly created opportunity has been created for an Interim Digital Product Lead to join the leadership team.

Assignment description
This will be a key leadership assignment which encompasses everything through executive relationship management; detailed digital product strategy and full life-cycle  roadmap/product development.

You will also be required to provide key strategic direction whilst taking business ownership of the customer proposition and user experience aligning the development and output of the digital product team.

Candidate description
You will need to be an established proven Digital Product Lead within a major leading digital environment to be considered for this opportunity, this experience will ideally be based around highstreets retail however we will consider more generic digital product and digital customer proposition exposure.

In addition to being a proven digital product expert we will also require an individual with superb management and interpersonal skills; you will be responsible for driving forward a newly established team as well as having full stakeholder engagement, therefore as much as managing down will be of great importance, we will also need to see proven experience of managing up.

For more information please contact James Nash

Customer Service Director (Call Centre)
Job Type:
Executive Search
Reference:
CC6293
Location:
UK
Salary:
circa 100k plus Benefits

The Client
Our Client is in a strong phase of growth and due to the increased focus on identifying and securing new business in order to achieve aggressive sales targets.

Their ethos is to deliver a remarkable customer experience with innovative products and excellent customer service. This new role has been created for a bright and proactive individual to take on and develop the existing Customer facing teams to increase service delivery, drive orders and improve efficiencies.

You'll be part of the SMT and report directly to the CEO, you will work across many departments internally and manage numerous relationships externally, so the role requires an individual who is exceptionally organised with excellent interpersonal and communication skills with a proven ability to operate effectively with all levels of seniority within a business. You'll work with the SMT and Heads of Department, to drive performance metrics and enhancements to improve operational performance and delivery of the customer experience.

Key Responsibilities:

  • Identify and manage opportunities within mutual existing customer portfolios to increase renewal opportunities and customer retention.
  • Appraise current and future challenges and develop and implement strategies to appropriately address these.
  • Be the voice of brands customers at Board level.
  • Ensure the customer experience is consistent across the Customer facing teams.
  • Responsibility for the Customer Service, Contract Admin, Purchasing and Employee Engagement teams.
  • Oversee the rollout and training on new product offerings and system enhancements.
  • Provide reporting and tracking on agreed KPIs.
  • Encourage and lead collaboration between stakeholders.
  • Provide a strategic and practical resolutions to the customer's requirements and needs.
  • Work closely with the Business Development, Account Development and Account Implementation teams to help obtain new business and ensure the smooth transition from prospect to customer.
  • Working with all levels and areas of the business but predominately with the SMT.

Personal Specification:

  • Experience of building a customer strategy, and embedding it within an organisation.
  • Clear commercial awareness of the market leading "customer experience" organisations.
  • Ability to present results and recommend enhancements at board level.
  • Established stakeholder management and influencing skills at a strategic level.
  • Creative passionate thinker with a proven track record of leadership and change management.
  • Demonstrable commercial skills and grasp of broad operational issues.
  • A high level of IT literacy; with a robust knowledge of Excel, Word, PowerPoint and online systems.
  • Excellent communication skills; commercially and financially astute.
  • Tenacity to see multiple tasks through to successful completion at any given time.
  • Ability to work to tight deadlines and demanding targets.
  • Strong attention to detail with an excellent customer service ethos.
  • Personal presence and credibility; demonstrating enthusiasm and self-motivation.
  • Knowledge of the UK benefits industry.
  • Knowledge of current UK Tax and NI rules and legislation.
  • Full UK driving licence.

 

 

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